Delivery & Returns Policy

Last updated: 10 November 2025

1. Delivery Policy

Shipping Within South Africa

We deliver nationwide within South Africa.
Delivery times are estimated as follows:

Delivery timeframes exclude weekends and public holidays.

Delivery Fees

Shipping costs are calculated at checkout based on location and order size.
Free delivery may apply to promotions or minimum order totals (if stated on our website).

Order Processing

• Orders are processed once payment is received.

• You will receive an order confirmation email and a tracking number once shipped.

Courier Service

We use trusted third-party courier partners.
Once dispatched, delivery delays outside our control (weather, strikes, address errors, etc.) may occur.

Click & Collect (if applicable)

If collections are allowed:
Customers will be notified via email or WhatsApp when orders are ready for pickup.

Shipping Insurance Choice

When selecting courier shipping, customers must choose:

Shipping with insurance
OR
Shipping without insurance

Liability Statement

If a customer selects shipping without insurance, Life Behind Bars:

• Cannot be held responsible for lost, stolen, or damaged parcels once handed to the courier

• Will assist in tracking parcels, but no reimbursement or replacement will be issued 

If Shipping With Insurance

In the event of loss or damage, we will assist with the courier claim process.
Replacement or refund will be processed once the claim is approved by the courier company.

2. Returns & Exchanges Policy

We want you to love your purchase!
If you are not satisfied, you can return or exchange items under the conditions below.

Eligibility for Returns

You may return items within 7 days of receiving your order if:

• The product is unused, unworn, and in original packaging

• All tags and labels are attached

• You provide proof of purchase

• The item is not listed as non-returnable (see below)

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Headwear/helmets

• Socks

• Under-garments or compression wear

• Gift cards/vouchers

• Sale/clearance items (unless defective)

Exchanges

We are happy to exchange your item for a different size (subject to availability).
Return courier fees are the customer's responsibility unless the product is defective or incorrect.

3. Defective or Incorrect Items

If your product arrives damaged, faulty, or incorrect:

• Contact us within 48 hours of delivery

• Email photos and your order number to info@lifebb.co.za

• We will arrange collection and replacement at no cost to you

4. Refunds

Once your return is received and inspected, we will notify you of approval.
Approved refunds may take 5–10 working days to reflect depending on your bank.

Refunds will be issued to the original payment method.
Shipping fees are non-refundable unless the return is due to our error.

5. Return Shipping

Return courier fees are the customer's responsibility unless:

• The item is defective

• The wrong item was delivered

We are not responsible for lost return parcels.
Please keep your tracking information until the return is processed.

6. Contact for Returns

For returns, queries, or support, contact:

info@lifebb.co.za
www.lifebb.co.za
083 652 4214 / 072 590 6094